Last updated: May 25, 2026
Service Medic LLC ("Service Medic," "we," "us," or "our") operates servicemedic.com and provides managed IT, cybersecurity, and related technology services to businesses. This Privacy Policy explains what personal information we collect through this website, how we use and disclose it, how long we keep it, and the choices and rights that may be available to you.
This Privacy Policy applies to website visitors, prospective clients, and business contacts. Client services, support tickets, remote support sessions, managed devices, and security monitoring may also be governed by separate service agreements, statements of work, data processing terms, or third-party portal terms.
The categories of personal information we may collect depend on how you interact with us.
When you fill out our contact form, request a quote, or communicate with us, we may collect:
Please do not submit passwords, security codes, payment card numbers, protected health information, or other highly sensitive information through the website contact form.
When you visit our website, we may automatically collect:
This information is collected through standard web server logs and, if enabled, analytics tools. We do not use tracking pixels or behavioral advertising networks.
For California privacy law purposes, the categories of personal information we may collect include identifiers, professional or employment-related information, internet or similar network activity, commercial information related to service inquiries, and inferences we may draw from your inquiry to understand your business technology needs. We do not intentionally collect sensitive personal information through the public website contact form.
We use the information we collect to:
We do not sell your personal information. We also do not share personal information for cross-context behavioral advertising as that term is used under California law.
Our website may use cookies — small text files stored on your device — for basic functionality such as form submissions and session management. We do not use third-party advertising cookies.
You can disable cookies in your browser settings. Doing so may affect the functionality of certain features on this site.
Because we do not sell personal information or share it for cross-context behavioral advertising, we do not currently respond to browser-based opt-out preference signals such as Global Privacy Control for advertising opt-outs. If our practices change, we will update this policy and honor applicable legal requirements.
We may use trusted third-party services to help operate our website and deliver services, including:
We disclose personal information to these service providers and contractors only as reasonably necessary for them to provide services to us or on our behalf. We may also disclose information if required by law, to protect rights and security, or in connection with a business transaction such as a merger, acquisition, or asset sale.
We collect personal information from you directly, from your use of our website, from your organization if it engages us for services, and from service providers that help us operate the website or respond to your requests.
We retain personal information only as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, providing services, maintaining business records, resolving disputes, enforcing agreements, improving security, and complying with legal obligations. Retention periods vary based on the type of information, our relationship with you, and legal or operational needs.
We take reasonable administrative, technical, and physical measures to protect information from unauthorized access, loss, or misuse. As an IT security services provider, data protection is central to how we operate — both for our clients and for visitors to this site.
However, no method of transmission over the Internet is 100% secure. If you have concerns about sensitive information, please contact us directly by phone.
Depending on where you live and how you interact with us, you may have rights to:
California residents may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, if Service Medic is subject to those laws. Those rights can include the right to know, access, correct, delete, opt out of sale or sharing, limit certain uses of sensitive personal information, and not be discriminated against for exercising privacy rights. To exercise a privacy right, contact us using the information below. We may need to verify your identity before completing a request.
California Civil Code Section 1798.83 permits California residents to request information about certain disclosures of personal information to third parties for their direct marketing purposes. We do not disclose personal information to third parties for their own direct marketing purposes.
Our services are directed to businesses and business professionals. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us personal information, please contact us so we can review and delete it where appropriate.
We may update this Privacy Policy from time to time. The date at the top of this page reflects when it was last revised. If we make material changes, we will update this page and may provide additional notice where required by law.
If you have questions about this Privacy Policy, want to exercise a privacy right, or want to review, correct, or delete information you provided through this website, please contact us:
Service Medic LLC
Phone: (323) 746-3600
Web: servicemedic.com/contact